Terms and Conditions 

1.  Introduction

Welcome to GoRDA TIC Services. These Terms and Conditions govern your use of our services. By engaging our services, you agree to comply with and be bound by these terms.

2.  Scope of Services

GoRDA TIC Services provides consultancy services in management system implementation, maintenance, and training. Our services include, but are not limited to:

• • Implementation of management systems (e.g., ISO 9001, ISO / FSSC 22000, ISO 14001, ISO 45001, ISO 27001)
• • Ongoing maintenance and support for management systems
• • Training programs and workshops 

3.  Client Responsibilities

Clients are expected to:

• Provide accurate and complete information necessary for the provision of services.
• Cooperate with our consultants and provide access to relevant personnel and resources.
• Comply with all applicable laws and regulations.

4.  Fees and Payment

• Fees for our services will be outlined in the service agreement.
• Payments are due within 30 days of invoice date.
• Late payments may incur additional charges.

5.  Confidentiality

We are committed to maintaining the confidentiality of all client information. We will not disclose any confidential information without the client’s consent, except as required by law.

6.  Intellectual Property

All materials provided by GoRDA TIC Services during the course of our services, including training materials, reports, and documentation, remain the intellectual property of GoRDA TIC Services. Clients are granted a non-exclusive, non-transferable license to use these materials for their internal purposes only.

7.  Limitation of Liability

• GoRDA TIC Services will not be liable for any indirect, incidental, or consequential damages arising out of or in connection with our services.
  Our total liability for any claims arising from our services is limited to the amount paid by the client for those services.

8.  Termination

Either party may terminate the service agreement with 30 days’ written notice. Upon termination, clients are responsible for payment of all services rendered up to the termination date.

9.  Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Republic of Moldova. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of Republic of Moldova.

10.  Amendments

GoRDA TIC Services reserves the right to amend these Terms and Conditions at any time. Clients will be notified of any changes, and continued use of our services constitutes acceptance of the amended terms.

Privacy Policy 

1. Introduction

We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our services and visit our website.

2.  Data Collection

We may collect and process the following data about you:

• Personal Identification Information: Name, email address, phone number, and postal address.
• Professional Information: Job title, company name, and industry.
• Technical Data: IP address, browser type, and operating system.
• Usage Data: Information about how you use our website and services.

3.  Use of Data

We use your personal data for the following purposes:

• Service Provision: To provide and manage our consultancy services.
• Communication: To communicate with you regarding our services, updates, and promotional offers.
• Improvement: To improve our website, services, and user experience.​
• Compliance: To comply with legal obligations and protect our legal rights.

4.  Data Protection

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: Data encryption in transit and at rest.
• Access Controls: Restricted access to personal data to authorized personnel only.​
• Regular Audits: Regular security audits and assessments

5.  Data Sharing

We do not sell, trade, or otherwise transfer your personal data to third parties, except in the following circumstances:

• Service Providers: We may share data with trusted service providers who assist us in operating our business and providing our services, subject to confidentiality agreements.
• Legal Requirements: We may disclose your data if required by law or in response to valid requests by public authorities.

6.  Your Rights

In accordance with Law No. 195/2024 on the protection of personal data of 23 August 2024, you have the following rights regarding your personal data:

• Access: The right to request access to your personal data.
• Rectification: The right to request correction of inaccurate or incomplete data.​
• Erasure: The right to request deletion of your personal data​.
• Restriction: The right to request restriction of processing your data.
• Portability: The right to request transfer of your data to another organization.​
• Objection: The right to object to the processing of your data.

To exercise these rights, please contact us at gorda.tic.services@gmail.com.

7. Cookies

Our website uses cookies to enhance user experience. Cookies are small files stored on your device that help us understand how you use our website. You can manage your cookie preferences through your browser settings.

8.  Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you of significant changes via email or a notice on our website.

9.  Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

GoRDA TIC Services

2, Nicolae Titulescu Street, Chisinau, Republic of Moldova

gorda.tic.services@gmail.com

+373 22 999 590 / +373 6 83 77 6 99 

Statutory and Regulatory Requirements 

1. General Legal Compliance:
   • Business Registration: We are legally registered and comply with local business laws.
   • Tax Compliance: We adhere to tax regulations, including VAT, income tax, and other relevant taxes​.
2. Industry-Specific Regulations:
   • ISO Standards: We are complient with relevant ISO standards (e.g., ISO 9001 for Quality Management Systems, ISO 27001 for Information Security Management Systems) based on our qualifications and experience.
   • Sector-Specific Regulations: We are operating only in industries in which we are experts or can ensure necessary expertise that must be followed​.
3. Data Protection and Privacy:
   • Local Data Protection Laws: We adhere to local data protection laws (Law no. 195/2024 on the protection of personal data of August 23, 2024, which transposes the European GDPR) and other laws in other jurisdictions where the company operates.
   • GDPR: For companies operating in or dealing with clients in the EU, compliance with the General Data Protection Regulation (GDPR) is mandatory which is assured. This includes data handling, storage, and processing practices.
4. Health and Safety Regulations:
   • Occupational Health and Safety: We ensure compliance with occupational health and safety regulations to protect employees and clients during on-site consultations and training sessions.
     
5. Environmental Regulations:
   • Environmental Management: If applicable, we comply with environmental regulations and standards, such as ISO 14001 for Environmental Management Systems. We evaluated our impact on climate change and developed a Policy to minimize this impact.
     
6. Professional Standards and Certifications:
   • Professional Indemnity Insurance: Maintain appropriate insurance to cover potential claims of negligence or malpractice.​
   • Certifications and Licenses: Our consultants have the necessary certifications or licenses if legally required to provide management system consultancy services.
7. Contractual Obligations:
   • Service Agreements: The terms of service, including scope, deliverables, and client responsibilities are clearly outlined in our service contracts.
   • Confidentiality Agreements: We protect client information through confidentiality agreements.
     
8. Auditing and Reporting:
   • Internal Audits: We conduct regular internal audits to ensure compliance with statutory and regulatory requirements.
   • External Audits: We are prepared for external audits by regulatory bodies or certification organizations.
     

By adhering to these statutory and regulatory requirements, our consultancy company can ensure it operates legally and maintains high standards of service quality and client trust.